Category: Omnichannel

Standouts from Episerver Update

Posted on by ChriskJa in conference report, digital marketing, English, Omnichannel, trend report

Last week I crashed the party at the Episerver family reunion to get some updates on the state of omnichannel and digital business development in Denmark and beyond. This was a day of celebration focused on episerver partner cases, trends and standouts. So, what's new in the world of omnichannel?   Episerver as a CMS … Continue reading Standouts from Episerver Update →

The Groundswell and social media integration

Posted on by ChriskJa in Academic, Digital Transformation, English, Omnichannel, Social media

Towards an integrated view of social media (status 2017) part 2: Groundswell This is part 2 (part 1 here) in (what I hope will be) a series of posts based on my 2013 thesis "From mass media to digital dialogue: Towards an integrated view of social media."These posts try to follow up: where do we … Continue reading The Groundswell and social media integration →

Gør det nu nemt for pokker: om kundeklubber

Posted on by ChriskJa in dansk, Digitalization, Hybrid, Omnichannel

På mit arbejde, i mit fag, i min branche, ja, nærmest alle steder lader det til, taler vi højt, vidt og bredt om kunden i centrum og den samlede kundeoplevelse. Da jeg fornylig var i en større svensk high-street kæde havde jeg en oplevelse, der satte tankerne i gang om hvad der sker, når nye … Continue reading Gør det nu nemt for pokker: om kundeklubber →